Mall Natural Privacy Policy
Welcome to Mall Natural (hereinafter referred to as "this Website" or "we"). We attach the utmost importance to your personal privacy and are committed to protecting your personal data. To ensure that you can use the various services and information on this Website and the Mall Natural mobile application (the "App") with peace of mind, we hereby explain this Privacy Policy (hereinafter referred to as "this Policy") to safeguard your rights and interests. Please read the following content carefully:
This Policy, the Terms of Service, and any other agreements provided to you by us shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
1. Scope of Application
This Policy covers how this Website handles personal identifiable information collected when you visit the Website, use the App, or utilize our services.
This Policy does not apply to external linked websites outside of this Website.
This Policy does not apply to personnel who are not entrusted by or involved in the management of this Website.
2. Collection and Use of Personal Data and Media Data
When you visit Mall Natural or use the functional services we provide, we will request you to provide necessary personal data depending on the nature of the service function. We will only process and utilize your personal data within the scope of that specific purpose; without your written consent, this Website will never use personal data for other purposes.
Interactive Services: When you register an account, contact customer service, or use interactive functions such as the service mailbox, we will retain the name, email address, contact phone number, delivery address, and transaction records provided by you.
General Browsing Records: When you browse web pages or use the App, the server will automatically record relevant activities, including the IP address of your connecting device, time of use, browser used, browsing and clicking data records, etc. This record is only used as an internal reference for us to optimize Website and App services and will never be disclosed to the public.
Media and Image Data: If you use specific features (such as uploading an avatar or uploading images for product reviews), we will request access permissions for your photo album or camera. We only process images that you actively upload, and we will not actively read other private photos on your device.
3. Data Protection and Security Measures
The hosts and servers of this Website are equipped with strict information security equipment and necessary protective measures, such as firewalls and anti-virus systems.
We adopt strict encryption and protection mechanisms, and only authorized personnel can access your personal data. Relevant processing personnel have signed confidentiality agreements; anyone who violates confidentiality obligations will be subject to relevant legal penalties.
If it is necessary to entrust third-party entities to provide services due to business needs (such as logistics companies or payment platforms), this Website will also strictly require them to comply with confidentiality obligations and adopt necessary inspection procedures to ensure their practical compliance.
4. External Links of the Website
The web pages of this Website and the App may provide links to other third-party websites. You may click through the links provided by us to enter other websites. However, the privacy policy of this Website does not apply to such linked websites. You must refer to the privacy policy of that linked website; we are not responsible for the content or privacy protection practices of third-party websites.
5. Policy on Sharing Personal Data with Third Parties
This Website will never arbitrarily provide, exchange, rent, or sell any of your personal data to other individuals, groups, private enterprises, or public authorities. However, this does not apply to situations where there is a legal basis or contractual obligation.
The exceptions in the preceding paragraph include, but are not limited to:
With your written consent or by checking the consent box within the App/Website.
Where expressly required by law or requested by law enforcement agencies.
To eliminate danger to your life, body, freedom, or property.
Collaboration with public authorities or academic research institutions where it is necessary for statistical or academic research based on public interest, and the data has been processed so that specific parties cannot be identified.
When your behavior on the Website or App violates the Terms of Service, or may damage/hinder the rights and interests of this Website and other users, or cause damage to anyone, and the Website management unit analyzes and determines that disclosing your personal data is necessary to identify, contact, or take legal action.
Where it is beneficial to your rights and interests (for example, providing your address to a logistics company to complete delivery).
When this Website entrusts vendors to assist in collecting, processing, or utilizing your personal data, we will fulfill our responsibility of supervision and management over the outsourced vendors or individuals.
6. Use of Cookies
In order to provide you with the best and most seamless personalized service, this Website will place and access our Cookies on your computer or device. If you are unwilling to accept the writing of Cookies, you can set the privacy level to "High" in the settings of your browser or device to refuse the writing of Cookies. Please note, however, that this may cause certain functions of the Website or App to fail to operate normally.
7. Amendments to the Privacy Policy
This Policy may be amended at any time in response to changes in regulations, technological developments, or internal management needs. The amended terms will be posted on this Website and the App immediately without separate individual notice. You are advised to review it regularly.
8. Rights to Access, Correct, and Delete Personal Data / Accounts
In accordance with relevant laws, you have the right to access, correct, and request the deletion of your personal data held by us. You may also apply to cancel your Mall Natural account at any time.
If you wish to make a request to access, correct, delete data, or cancel your account, please contact us through the following channels:
Email: mallnatural.hk@gmail.com
Upon receiving your request and verifying your identity, we will process your request as soon as possible within the statutory time limit.
